Rush Connect Virtual Urgent Care

• Back pain
• Insect bites/stings
• Joint pain
• Minor burns
• Minor injuries
• Wound check

• Asthma
• Acid reflux
• Acne
• Allergies
• Anxiety
• Bronchitis
• Cellulitis
• Cold
• Cold sore
• Constipation
• Cough
• COVID-19
• Diaper rash
• Diarrhea
• Fever
• Flu
• Food poisoning
• Gout
• Headache
• Head lice
• Laryngitis
• Rash
• Red eye
• Shingles
• Sinus problems
• Stuffy nose
• Upper respiratory infections
• Urinary tract infection
• Vaginal irritation
• Viral infections

• Birth control refill
• Coping and stress
• Emergency contraception
• EpiPen refill
• STD counseling
• Return to school assessments
• Return to work assessments

A Rush Connect Virtual Urgent Care video visit is a convenient, immediate way for you to connect with a Rush health care provider when you need care for common conditions. During the video visit, you'll talk to a provider on a video chat, receive a diagnosis on the call and get a treatment plan. If you need prescriptions, we'll send them directly to your pharmacy.

A Rush Connect Virtual Urgent Care E-Visit is a message-based visit. You'll submit a secure online questionnaire about your condition and medical history. Within an hour, you'll receive a MyChart message with your online diagnosis and a treatment plan created by a Rush provider.

You never need to use video for E-Visits, though we may need to see a picture to help us understand what’s going on for some conditions. When requested, you can upload pictures from your mobile device or computer.

Video visits are available for adults and children older than 3 months, even if they haven’t been to Rush before. For children ages 3 months to 17 years, both the child and the parent/guardian must be present during the visit.

E-Visits are available for patients ages 18 and older who have been seen at Rush before.

For both types of visits, you must have a MyChart account. You can register for a MyChart account at any time.

Video visits are available from 7 a.m. to 11 p.m., seven days a week.

E-Visits may be started 24 hours a day. If you make your request after business hours, you’ll receive a response the next business day.

To complete a video visit, you will need a mobile device or computer, along with a MyChart account. You should complete your video visit over secure Wi-Fi with a strong signal.

Access your video visit through:

• Mobile device: My Rush app (available for free in the App Store and on Google Play)
• Computer: Rush MyChart portal

Depending on the nature of your condition, you may be advised to seek in-person care. Your Rush provider may suggest a certain type of care and let you know where to make an appointment. If for some reason you cannot receive treatment, your visit will still be billed.

See all our appointment options if you need to schedule another type of appointment or contact your care team.

Yes, your provider can prescribe medication and send prescriptions to the pharmacy of your choice, if medically appropriate.

However, note that providers will not prescribe or refill these specific medications through a Rush Connect Virtual Urgent Care visit:

• ADHD medications
• Weight loss medications
• Narcotics
• Psychiatric medications, including:
  • Anti-anxiety medication (benzodiazepines)
  • Antidepressants
  • Antipsychotics
  • Mood stabilizers

Rush makes it easy to pay for your Rush Connect Virtual Urgent Care visits.

If you have insurance with a participating plan, just confirm your insurance information when you schedule your visit and you will not need to pay an upfront fee today for your visit. We will submit a claim to your insurance provider after your visit and you will be responsible for any co-pays or coinsurance that may apply, as determined by your plan. More information on how Rush processes insurance is available on the insurance page. Insurance coverage for telehealth visits can vary. For questions about your coverage, contact your insurance provider.

If we do not have your insurance on file, if you do not currently have insurance coverage, or if you have coverage but elect to pay for this service out-of-pocket, you will pay $99 in advance of receiving this service.

By electing to pay out-of-pocket, you understand that by making this election you waive your right to subsequently bill a health plan for the item(s) and/or service(s) you are receiving today. You acknowledge and agree that you will pay directly for any items and/or services provided to you and Rush will not bill any other third party, including any federal or state health care program, for such items and/or services. By proceeding, you confirm that you have read and understand the statement about an election for restriction of disclosure of your personal information to your health plan for a service or item for which you have paid out-of-pocket and in full.